How to talk to someone who is irrational. Timing is everything.

I don’t recommend trying to reason with anyone who is angry or irrational.

Here’s why. When a person is angry, stress hormones are automatically released into the bloodstream. These hormones tell the body to do one of four things:

  1. Fight
  2. Flee
  3. Freeze
  4. Collapse

Notice that “Talk “isn’t on the list. That’s because anytime we feel personally attacked or threatened, our reptilian brain—the ancient, purely reflexive, non-rational part of the brain—reacts, and our entire body shifts into survival mode. We don’t think straight from this place, because in survival mode, the rational part of our brain shuts down so the reptilian brain can get us to safety.

It is always better to postpone difficult discussions until both parties are in a more balanced, and more resourceful place. Nobody thinks straight in a hailstorm. Better to wait until the storm has passed.